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Legal

Grievance Redressal

Last updated

In short

  • Write to our Grievance Officer at grievance@selectvia.com.
  • We acknowledge within 24 hours (48 hours for consumer complaints) and resolve within 15 days.

This summary is for convenience; the full text below is what applies.

1. Grievance Officer

In accordance with the Information Technology Act, 2000, the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023, the details of our Grievance Officer are:

  • Name / designation: Grievance Officer, Selectvia
  • Company: Selectvia
  • Address: India
  • Email: grievance@selectvia.com
  • Working hours: Monday to Friday, 10:00 to 18:00 IST (excluding public holidays)

2. What to include

  • Your name and the email registered with Selectvia (if you have an account).
  • The URL of the catalogue, product or page concerned.
  • A clear description of the issue and, for intellectual-property complaints, proof of your rights.
  • Any relevant payment or invoice ID.

3. Timelines

  • Acknowledgement within 24 hours (within 48 hours for consumer complaints).
  • Resolution within 15 days of receipt.
  • Complaints about content that exposes a person's private area, nudity or sexual act, or impersonation, are acted on within 24 hours.

4. Escalation

If you are not satisfied with the resolution, you may approach the Grievance Appellate Committee constituted under the IT Rules, the National Consumer Helpline (1915 or consumerhelpline.gov.in), or, for personal data matters, the Data Protection Board of India.